How are you? No Really, How are you?

The Hub is committed to providing confidential and compassionate support, information and signposting for our Health and Social Care colleagues.

Our vision is to normalise support seeking, reduce fear of stigma and instil a culture where psychological wellbeing is a fundamental part of how we lead, behave and treat each other.

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NEW - LGBTQ+ Toolkit Launch

The Staff Psychological Wellbeing Hub have been commissioned by Be Well Midlands to develop wellbeing toolkits for staff who identify as:


- having Ethnic heritage or are overseas staff

- Differently abled and/or Neurodiverse

- Cross one or all 3 of the above sections

The LGBTQ+ toolkit can now be accessed by clicking the image on the right or using the QR code for mobile devices.

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about us

The Staff Psychological Wellbeing Hub was launched in recognition of the need to be doing more to support our staff.

The Hub provides a confidential space for our Health and Social Care colleagues to talk through any issues that are impacting upon their everyday lives.

If you are feeling stressed, anxious or overwhelmed our team of trained clinicians are dedicated and compassionate in the support we offer. We offer a one-to-one assessment and will ensure you get the right access to the right support should you need it. Don't struggle alone, let us help you get back on track by clicking here.

team purpose

Dedicated to the wellbeing of all staff through compassionate conversations, assessments and signposting to ensure staff feel supported, valued and heard. Striving to squash the stigma of mental health in the work place and beyond.”

team culture

Our culture is the way we do things around here and why it matters.

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  • We take responsibility for our own roles and responsibilities

  • We have a collective team purpose ensuring we deliver the best possible service

  • We are committed to collective team ethos.

  • We support each other, recognising each other’s workload and our own limitations

  • We share a passion for the work that we do and support we offer

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  • We ensure that respect is at the heart of how we appreciate, engage and work with each other.

  • We demonstrate politeness in our conversations and ensure everyone has an equal voice and opportunity to be heard.

  • We maintain both professional and personal respect. We respect the fact we are all different and have different perspectives and that each is as important as the other.

  • We respect each other's roles and workloads and are supportive of fairness in workloads.

  • All ideas, thoughts and opinions are valued.

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  • We are respectful of all team member’s thoughts and opinions

  • We lead with empathy and ensure every team member feels included, valued and productive

  • We recognise and respect difference within the team and the contributions that each individual brings

  • We partner and outreach with system wide support networks to meet the needs of our diverse team and workforce

  • We strive to create a sense of belonging that all team members across all teams should feel

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  • We are respectful of individuality and of each other’s ideas and values

  • We communicate appropriately in our responses and actions such as using kindness, compassion, thoughtfulness, humour etc

  • We work collaboratively, respecting difference of opinions and working towards the same goal

  • Our behaviours are underpinned by our team’s values

  • Respect + Compassion + Commitment + Inclusivity = HARMONY

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  • We listen to each other and our colleagues providing a safe space to freely open up

  • We recognise it is not possible to give 100% all of the time and show compassion towards our colleagues with the understanding that we can all struggle at times.

  • We always remain courteous and kind in our communication regardless of the situation.

  • We demonstrate self compassion, recognising the challenges and difficulties that we face and the need to look after ourselves.

who we support

We recognise the number of challenges faced by Health and Social Care staff. The wellbeing of our colleagues should be a key priority with ease of access to support. The Staff Psychological Wellbeing Hub was launched on 17th May 2021 and supports the following staffing groups:

  • Primary Care colleagues
  • Social Care colleagues
  • Midlands Partnership NHS Foundation Trust
  • University Hospital of North Midlands NHS Trust
  • North Staffs Combined Healthcare NHS Trust
  • West Midlands Ambulance Service
  • University Hospitals of Derby and Burton NHS Foundation Trust
  • Third Sector Services
  • Students & Apprentices

Meet The Team

Rich Bagnall

Service Lead

Lewis Chingono

Senior Clinician

Elaine Bishop

Senior Clinician

Vicky Jones

Senior Clinician

Beth Mason

Senior Clinician

Andrea Hughes

Senior Clinician

James Wilson


Amanda Boyd

Outreach & Engagement Lead

Nicki Haywood

OD Practitioner

Our Vision

How are you? No, really, how are you?

It can be difficult to be open and honest about how you’re really feeling. If you’re not feeling yourself, talk to us.

Here at the Hub, we're committed to providing confidential and compassionate support, information and signposting for our Health and Social Care colleagues.

As staff members ourselves, you will be supported by someone who “gets it”.

Our vision is to normalise support seeking, reduce fear of stigma and instil a culture where psychological wellbeing is a fundamental part of how we lead, behave and treat each other.


We are a self referral confidential service. No one, including your line manager will be made aware of your conversations with us.

We take confidentiality seriously and will ensure that your information is not shared without your consent to do so.

Your information is stored on our unique system which can only be accessed by the Hub Team.

It is at your discretion whether your organisation are informed of your referral and/or assessment outcome.

"Your manager or employer does not need to know that you have accessed the service."

Frequently asked questions

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Please click on the image (left) to access our FAQ booklet.

Feedback from colleagues

We really value colleagues taking the time to send us feedback as this allows us to look at what we are doing well but also how we can improve our service. Our feedback is also really important in encouraging others who are considering accessing support to take that first positive step.

Please use the link below to see what our colleagues who have used the service are saying:

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The Hub deliver a wide range of workshops on a weekly basis available to all of our Health and Social Care colleagues. Click the image below link to access a list of available workshops:

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Financial Wellbeing

The Hub team have developed a Finanical Wellbeing Toolkit, recognising the ongoing financial challenges faced by all of our health and social care colleagues across Staffordshire and Stoke-On-Trent.

Click on the toolkit (right) to access this resource and follow a number of links within that will take you to further information.

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Carer's network

Do you provide care for a family member(s) or a friend? If so, we have a peer led ‘Carer Support Network’. This peer support group is for our health and social care colleagues across Staffordshire and Stoke-on-Trent who also have caring responsibilities.

Our network creates a space for people to share their stories, offer support and share useful information/resources. We have a chat function within MS Teams which can be utilised 24/7, as well as our monthly network meetings, facilitated by a member of the Staff Psychological Wellbeing Hub team.

If you would like to join our carer support network or would like a chat with us, please get in touch. You can contact us at:

"This forum is great for support and generally knowing you're not on your own in the big bad world"

Feedback from current member


Here are just some of the creative and colorful concoctions made by attendees of the cocktail mixing workshop. Cheers to everyone who made this fun event possible!

Catch up on 2023's online events here

Catch up on 2022's online events here

Self Help Material

Self motivation


We recognise the importance of making our site accessible to all. We are following accessibility guidance wherever possible and we continue to work with Canva to add any additional tools. If you have any suggestions in regards to improving accessibility across the site then please get in touch and we will always strive to make any improvements we can. Please how we are prioritising Accessibility below:

  • Included tab option with logical tab order.

  • Used contrast and font setting checker tools to ensure that the font and colours fall in line with accessibility guidelines.

  • Kept the website free of colour contrasts that could make it difficult to read.

  • Avoided the use of complex visuals

  • Included transcripts or captions in all video or audio content.

  • Website designed to adapt to different screen sizes and orientations without losing information or functionality.

  • Used headings and subheadings to structure content logically.

  • Kept our navigation layout consistent throughout the site.

  • Ensured paragraphs and sentences are kept short and to the point.
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please contact us if you have any feedback, suggestions or questions?

Need support out of hours?

  • South Staffordshire urgent mental health helpline: call 0808 196 3002 (covers Stafford, Stone, Rugeley, Cannock, South Staffs, Lichfield, Burton, Uttoxeter, Tamworth).

  • North Staffordshire Combined Healthcare Crisis Care Centre (Covers North Staffs). Open 24 hours a day, 365 days a year. Call 0800 023 8728.

  • Staffordshire Mental Health Helpline - a confidential emotional support helpline run by Brighter Futures, offering a safe place to talk if you’re feeling worried, stressed or low, or if you're concerned about someone else. Call 0808 800 808 2234 Text 0786 002 2821, email or online chat at They are open everyday, 2pm - 2am.

  • Samaritans - a confidential crisis support helpline, 24 hours a day, 365 days a year. Call 116 123.

  • NHS 111 - talk to a trained nurse for help and support 24 hours a day, 7 days a week. Call 111.
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